MRTA Board of Directors determines the policy and governs the operation of MRTA. Therefore, in order for MRTA operation to be in accordance with the objectives and consistent with the government’s policy, MRTA Board of Directors has set out a policy to be used as guideline for operation and governance, as follows

1. To provide mass rapid transit service that is convenient, fast, safe, punctual and good value (for money), keeping in mind the satisfaction of each target group.
2. To operate the organization with good governance, social and environmental responsibility, and put emphasis one prevention and mitigation of impact which may occur from the operation of the organization, especially during construction phase.
3. To promptly carry on and complete the projects of mass rapid transit lines as assigned and open for service as planned, keeping in mind about value for investment. Furthermore feeder system study should be integrate with feasibility study of the extension MRT projects in BKK and also in regional major cities, maybe combine with investment plan, in order to felicitate passengers to assess MRT service efficiently.
4. To manage assets, operate the business with continuity, and provide supporting services to increase income and reduce support burden from the government including find solutions to utilize commercial areas.
5. To allow the public contribution in the operation and use the public’s feedback for development and improvement of operation.
6. To implement effective financial management, in terms of cash management, liabilities management, and risk management.
7. To become a high performance organization by using technology and innovation to develop work processes, human resources and organizational culture.
8. To communicate progressively in different methods to passenger, affected group of people and primary stakeholders so that the public is aware and understands the importance of MRTA, our operation, and supporting MRTA.
9. To develop and improve incentive system both in terms of money and non-money incentive in order to establish fairness and motivation for employees.   

Note  MRTA Board of Directors has set out a policy on January 28, 2021